Ask to specifically see the forms filled out and ask about the commission split. Lawsuits against rental property management companies is not a rare occurrence. They could also charge a fee extra money if you request copies of receipts for maintenance done upon the property. https://www.digitaljournal.com/pr/news/press-advantage/central-phoenix-real-estate-brokerage-firm-axis-real-estate-invites-property-buyers-sellers-and-tenants-to-browse-its-listings