Click on the menu (a few-dots) button within the connection and select the "Pin to get started on" option to pin the connection to the Start menu. Be certain that the Computer is turned on, connected into the internet, and that remote access is enabled. Double-Check out your firewall https://devinulvnb.bloggerswise.com/40840788/how-to-get-remote-access-to-a-computer-an-overview